How has technology impacted communication?

It is overwhelming to think about the progression of the technology and communication advances over the years.  Technology has impacted many areas of communication and has significantly changed how people connect, engage and communicate with each other.

With the era of computers, the mobile phone, the digital camera, the internet, technology has taken communication to exceptional new standards than ever before in history.  Taking the experience of communication to new heights through communicative expressions of colour, graphics, language, images, logos, video’s, audio for the target audience (Cenere, Gill, Lawson & Lewis, 2015). This alone has changed processes and procedures of communication for the professional world and how to do business.

Telstra gadgets
(Telstra, 2017)

Technology has enabled both the private and professional circles more options of ways to communicate.  Allow people to be instantly attainable on a local, national and international level via email, a Google search, social media, websites, blogging and mobile devices.  With a mobile device and internet connection, this enables endless possibilities for communication. Bills can be paid, purchases bought from online stores or meetings can occur with an associate from another country through both verbal and visual capacities instantly.

(iAnswerguy, 2017)

A significant change from limited options in past years for those people who relied on needing to stay next to the telephone so not to miss an important call or having to go down the street to a payphone and waiting for days for a letter to arrive in the mail.

Though for a business, it pays to be online or have access to mobile devices.  Duct tape marketing, 2017 discusses that for a business who has no online presence, it can essentially make them invisible to the world.  Using online channels like tech giants Apple, Microsoft, Facebook (Ahmadov, F. 2017) allows for an instant connection to their desired targeted audience.  Resulting, in enhanced possibilities of business and clients, making it a highly effective and efficient communication tool.

One thing is clear, the advancement in technology is relentless in every direction and will continue to impact communication and forever change the way people communicate.

Apple’s new headquarters in California currently being built (Reuters, 2017)


Ahmadov, F. (2017, May 15).  How the last 10 years in business changed everything.  Retrieved from World economic forum,

Bogost, I. (Photographer). (2015). Don’t hate the phone call, hate the phone.  [Photograph].

Cenere, P., Gill, R., Lawson, C., & Lewis, M., (2015). Communication skills for business professionals. Port Melbourne, Australia: Cambridge University Press

Reuters, N. (Photographer). (2017), Apple’s new headquarters, under construction in California.  [Photograph].  Retrieved from World economic forum,

Telstra [Photograph]. (2017). Telstra gadgets.  Retrieved from

Wan systems (2017).  Yellow white pages [Photograph] Retrieved from

Emerald City  [Photograph]. (2012, January 28).  Retrieved from Sydney Emerald City,

ClipartFest [Image]. (2016).  Retrieved from

Dell  [Image]. (2017).  Retrieved from

iAnswerGuy  [Image]. (2014).  How to send a text message from email.  Retrieved from

Guest post (2017), 6 – Step checklist for revamping your small business’ online presence, Retrieved from


Critical successful factors for teamwork

Opportunities for teamwork present all around, whether it be in the workplace, in the community or at home.  Teamwork is essentially people working together to achieve a common goal.  The common link of everyone in the team on a project should be the goal, according to Parker, 2009, p. 3.    It is important to decide if the goal is attainable, to understand clear outcomes of the finished project.  For successful results working with a team, critical factors should be considered.

When looking at the goal, in this case, a project, will it be completed to meet time deadlines, is there relevant and clear direction.  Should there be any challenges and changes arise, can the team adapt and respond accordingly and appropriately (Cenre, Gill, Lawson & Lewis, 2015, p. 157).

Image result for collaboration for teamwork
(Mattson, 2015)

Cenre, Gill, Lawson & Lewis (2015, p. 156) states that with the acceptance of responsibility to complete the project and good team morale set the team on a successful path.  Having good team morale within the group can build a sense of willingness, energy, team confidence and motivation which are key factors which contribute to successful teamwork.

From the leader’s perspective, they should ensure appropriate delegation to support the group contribution of the team.  As a result of regular effective meetings, group decision making, support and willingness to assist if and where needed can contribute to the results of the teamwork function performing well.

Throughout the process maintaining clear and regular effective communication is essential (Parker 2009, p. 31).


Cenere, P., Gill, R., Lawson, C., & Lewis, M., (2015). Communication skills for business professionals. Port Melbourne, Australia: Cambridge University Press

Mattson, D. [Image].  (2015). 6 Benefits of teamwork in the workplace. Retrieved from Sadler Training

Parker, G. M. (2009). Teamwork: 20 Steps to Success. Amherst, MA: HRD Press.

Wujec, T. (2010).  Build a tower, build a team Retrieved from TEDTalks

Exercising Emotional Intelligence

The term Emotional Intelligence came about in the 1990’s by scholars.  Though the concept was then recreated by business leaders.  Exercising emotional intelligence today is frequently applied and known of in the workplace (Deleon, 2015), contributing to overall successful outcomes for employers, employees, and workplace.  To achieve this, it is important to have a good understanding what exercising emotional intelligence is.

(Keyword suggest, 2017)

In the professional workplace, it can be as simple as being mindful, aware and keeping emotions in check, doing so by displaying a consistent calm even manner.

(Situation management systems, 2017)

To have an understanding of knowing when to speak, what to say, while acting with sympathy and empathy towards people when required.  Rather than reacting, retaliate, acting impulsively or irrationally, it is important to recognize the emotion on hand (Alder 2014, n.p).

Image result for emotions
(Maria, 2017)

Bao (2015, p. 1) and Demers (2017) say, being able to identify, deal and cope with emotions internally and externally within yourself and those of people within the surrounding environment essentially is exercising emotional intelligence.

(Shelton, 2017)

In a recent natural disaster event of Tropical Cyclone Debbie, Queensland Premier Annastacia Palaszczuck frequented the media.  While exercising emotional intelligence when regularly updating communities the serious extent of the emergency situation.  The Premier displayed traits of emotional intelligence through restraint, very little emotion, self-control, a calm demure, showing receptive attention to while making informed decisions and choices appropriately.

To be able to make clear decisive, logical and rational decisions which are aspects to exercising emotional intelligence, it is important for the person to feel at their best according to Costigan (2017, p. 4).  Pointing out it is important to look after oneself, practice relaxation and focus on positive emotions to be most effective and intuitive for exercising emotional intelligence to achieve successful results.

(Nityawakhlu, 2010)


Alder, M. (2014). Emotional intelligence: how good leaders become great, US Davis Executive Leadership Program, UC Davis Extensions, Retrieved from

Bao, X., Xue, S., Kong, F. (2015). Personality and individual differences, Dispositional mindfulness and perceived stress: the role of emotional intelligence, Elsevier, Vol 78, May 2015, p. 48-52, Retrieved from

Cenere, C., Gill, R., Lawson, C., & Lewis M. (2015).  Communication skills for business professionals,  Melbourne, Vic: Cambridge University Press.

Costigan, L. (2017, March). Understanding yourself and others, Retrieved from CQUniversity e-courses, COMM11003 Communication in professional contexts, Week 10,

Demers, J. (2017).  5 Reasons you need emotional intelligent employees (and how to find them), Retrieved from

Deleon, M. (2015). The importance of emotional intelligence at workRetrieved from

Gohm, C. L, Corser, G. C, Dalsky. D, J (2005).  Personality and Individual Differences, Emotional intelligence under stress: useful, unnecessary, or irrelevant,  Vol 39 (2005), pp. 1017-1028

Maria, A.  [Graphic]. (2017).

Nityawakhlu [Photograph]. (2010). Retrieved from Pragati leadership from

Shelton, K. [Image]. (2015).  Talent smart defines emotional intelligence as most important skill of successful leaders, Retrieved from

Situation management systems [Image]. (2017). The role of emotional intelligence in the workplace.  Retrieved from

Keyword suggest [Photograph]. (2017).  Retrieved from*ylhNwi0bnkXaASomScIDUvTrAg/

Blog one – Introductions

Hello there, my name is Amanda.  Currently, I am completing a Bachelor in Professional Communication.

This semester includes a unit, “Communication in Professional Contexts”.  One of the assessments includes starting a blog which incorporates five posts on various communication topics.  Topics include exercising emotional intelligence, critical successful factors for teamwork, how technology has impacted communication.  These will be posted in the duration of the semester,  watch this space.

The outcomes of this unit, Costigan (2017) highlights it will include general communication concepts, interpersonal communication skills, research and referencing skills, guidelines for writing and speaking clearly professionally and effectively, and the use of appropriate mediums such as online blogging.


Last semester last year, I really enjoyed my two communication courses they were “Communication and Politics,” and “Media Writing.”  Going forward in my studies, I am looking forward to completing all units required for the Professional Communication degree, graduate and potentially complete a Ph.D.


Costigan, L. (2017, March 9). Communication in professional contexts – Welcome and orientation video,  Retrieved from CQUniversity e-courses, COMM11003 Communication in professional contexts,